Working around a temporary disconnect between Evernote and NeatConnect

denise

NeatConnect, a cloud-connected digital filing system, is our favorite in-office productivity device. It syncs effortlessly with Neat’s desktop software, NeatCloud, as well as with Dropbox, and Google Drive, allowing us to classify a variety of documents, from receipts to contacts. However, over the past few weeks we have not been able to sync to Evernote and are receiving an error message stating, “Items Could Not Be Sent. You’ve exceeded your upload capacity for this service.”

After several back and forths between the always-helpful NeatConnect and Evernote tech support, we have learned what the root of the problem is: because Evernote has increased its upload capacity for both Premium and Business accounts, there needs to be some sort of firmware modification before NeatConnect will go back to seamlessly connecting with Evernote.

Nevertheless, we were anxious to use our new scanner alongside our go-to digital workspace and organizing tool. Thus, after much trial and error, here are our work arounds for when you experience obstacles linking your NeatConnect Scanner to your Evernote Premium or Business accounts.

Upload into the Neat desktop software. Once a file is in the application, you can e-mail notes right into Evernote and easily name and direct the note right into its correct notebook and tags. To do so, address the e-mail to your Evernote e-mail address. If you don’t know what it is, you can find it by going to your Account settings. In the e-mail’s subject line, first put the note’s title, followed by the @ symbol and name preferred notebook destination, and, finally, #’s to incorporate tags.

For example:

Subject: NeatConnect and Evernote disconnection @Tech Issue Fixes #NeatConnect #Evernote #Tech Issues

So, this note called “NeatConnect and Evernote disconnection” would go into our “Tech Issue Fixes” notebook under the searchable tags NeatConnect, Evernote, and Tech Issues.

Upload and transfer. Upload files into one of the destinations that are working without any problems and then download notes to your computer to then upload into your Evernote. To try this method out, we tested by uploading client receipts from our Neat scanner into our Google Drive destination. When you upload into Drive, files will automatically go into a folder called “From NeatConnect”. You can then download the files from your Google Drive folder to your computer and manually upload them into Evernote. Though this is a 3-step procedure, it will allow you to route your notes to their proper places.

Set up a Free Evernote account to scan into. Right now free accounts are the only ones not experiencing any NeatConnect-to-Evernote issues. Once you upload into your free account, you can export your notes from this account and then import them into your Premium or Business account. To do this, open Evernote and login to your free account. Then right click on the notebook name and choose “Export Notes”. Choose the location of the export file, making sure that you choose the .enex file type, not .html when saving. Now, to import into your Premium or Business account, log in and for each of the .enex files you exported from your Free account, click File > Import Notes and choose the .enex file when prompted. After the import completes, you’ll see a dialog box explaining that your notes have been imported into a local (that is, not synchronized) notebook called “Import [the .enex file name]” and asking if you’d like to place these notes in a synchronized notebook. Choose yes. You can now name your newly imported notes, tag them, and move them into their rightful places.

**But keep in mind that Evernote Free accounts have a small capacity and even if you delete notes, you will not free-up quota. It resets at the end of each month.